Policy

Privacy Policy

This policy explains what information we collect, when we collect it, how we use it, and how we protect it when you browse, shop, contact us, or place an order with Capital Vape Canada.

Last updated: May 28, 2026.

Plain-language summary

What this policy means for customers

This page keeps the practical privacy points upfront, then gives the full details below. It is written for checkout, delivery, shipping, support, and account questions on Capital Vape Canada.

We collect order details to run the store

Name, contact details, address, cart, payment status, delivery notes, support messages, and technical site data are used to process and support orders.

Payments stay with approved processors

Capital Vape Canada does not store full card numbers on its own servers. We receive the payment status and transaction details needed to complete the order.

Store tools only support store operations

Email, analytics, maps, shipping, delivery, fraud prevention, and support providers are used for checkout, fulfillment, service, and site improvement.

You can contact us about privacy questions

Customers can ask about access, correction, deletion, consent, marketing preferences, or privacy questions tied to an order.

What personal information do we collect?

Personal information means information that can identify, contact, locate, or reasonably relate to an individual.
When you place an order, create an account, request support, or contact us, we may collect your name, email address, phone number, billing details, shipping or delivery address, order details, account details, and support messages.
For age-restricted products, pickup, delivery, or shipping, we may need information required to verify age, destination eligibility, delivery instructions, recipient availability, or order compliance.
We may also collect technical information such as IP address, device type, browser type, approximate location signals, pages viewed, search activity, checkout activity, errors, and interaction data.

How do we collect information?

Directly from you when you browse, search, add products to cart, checkout, register, submit a form, subscribe, contact support, or communicate by email, phone, chat, or SMS.
Automatically through site technologies such as cookies, pixels, logs, analytics, session tools, and similar tools used to operate and improve the website.
From service providers involved in payment processing, delivery, shipping, email, analytics, fraud prevention, age verification, customer support, and order operations.

How do we use your information?

To present the site, operate checkout, process orders, provide order confirmations, and manage pickup, delivery, shipping, returns, and support.
To verify order details, prevent fraud, confirm age-restricted fulfillment requirements, and comply with applicable legal or carrier requirements.
To respond to customer service questions, product issues, order issues, and support requests.
To improve the website, product organization, search, merchandising, checkout flow, delivery workflow, and customer experience.
To send order emails, service messages, account notices, delivery updates, support responses, abandoned-cart messages, promotions, or newsletters where permitted by law and consent settings.
To administer promotions, surveys, contests, rewards, or membership features when they are offered.
To enforce our policies, terms, rights, and security requirements.

Payments

Payment details are handled by approved payment providers and payment processors.
Capital Vape Canada does not store full card numbers on its own servers.
Payment providers may collect, store, process, tokenize, verify, or retain payment information according to their own security and legal requirements.
We may receive payment status, transaction identifiers, authorization results, wallet-payment status, refund status, and fraud or risk signals needed to complete and support the order.

Cookies, analytics, and similar technologies

We use cookies and similar technologies to keep the cart working, remember preferences, improve site performance, measure traffic, understand page behaviour, and support marketing or analytics tools.
Analytics and behaviour tools may collect page views, clicks, scrolls, device/browser details, approximate location, referrer, session activity, and checkout-flow events.
You can control cookies through your browser settings, but blocking cookies may affect cart, checkout, account, or age-verification features.
Third-party analytics, advertising, email, chat, or payment providers may use their own technologies under their own policies.

Current provider categories

Payments and wallet checkout may be handled by providers such as Clover and NOWPayments, depending on the payment method selected at checkout.
Shipping, delivery, pickup, and order-support workflows may use carriers, courier tools, Canada Post services, map providers, and address tools such as Geoapify where needed to support fulfillment.
Email and notification workflows may use email providers such as Resend, Cloudflare-related email services, or other approved transactional email systems.
Analytics, site-quality, and search-performance tools may include Google Analytics, Microsoft Clarity, Ahrefs analytics, Search Console, Bing Webmaster Tools, and similar measurement services.
Provider names can change as store operations improve, but we keep provider use tied to checkout, fulfillment, support, fraud prevention, analytics, security, and site operation purposes.

Storage and transfers

Information may be processed or stored in Canada, the United States, or other locations where our service providers operate.
When information is processed outside Canada, it may be subject to the laws and lawful access requests of that jurisdiction.
We use service providers expected to protect information according to their contracts, security obligations, and applicable privacy requirements.

Data retention

We keep personal information only as long as reasonably needed for orders, customer service, legal, tax, accounting, warranty, fraud-prevention, security, analytics, or business purposes.
Some order and transaction records must be retained to meet legal, tax, accounting, payment, and compliance obligations.
Where appropriate, information may be deleted, anonymized, or de-identified when it is no longer needed.

Access, correction, consent, and email preferences

You may contact support to request access to, correction of, or deletion of personal information associated with your order or account, subject to identity verification and legal limits.
You may withdraw consent for certain uses where consent is the basis for that use, but this may affect whether we can provide a product, service, account feature, or support response.
Marketing emails include an unsubscribe option where required. Service emails about orders, payments, delivery, account security, or policy issues may still be sent when needed.
We may decline or limit a request where required or permitted by law, including for fraud prevention, legal compliance, transaction records, disputes, or security reasons.

How do we protect your information?

We use reasonable administrative, technical, and physical safeguards designed to protect customer and order information.
Access to personal information is limited to people and service providers who need it for store operations, support, compliance, security, or technical maintenance.
Checkout and account interactions use secure transmission where applicable, but no online transmission or storage system can be guaranteed completely secure.
You are responsible for keeping account credentials confidential and for contacting support if you believe your account or order information has been misused.

Third-party links

The site may link to third-party websites, payment pages, delivery tools, social pages, maps, support tools, or service-provider pages.
Those third parties have their own privacy and data-handling practices. Review their policies before submitting information to them.

Changes to this policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new last-updated date when changes are made.
Continuing to use the site after a policy update means you accept the updated policy where permitted by law.

Privacy questions

If you have a privacy-related question about your order, account, support request, or personal information, contact support and choose email support.

Related help

Privacy questions tied to an order? Start here.

Privacy, checkout, delivery, shipping, and returns questions often overlap, so the next useful page depends on what information the order needs.

Privacy help

Contact support Secure checkout Order tracking

Order data

Shipping policy Returns policy Terms

Fulfillment

Canada shipping Delivery options Express delivery

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Privacy Policy

What this policy means for customers

We collect order details to run the store

Payments stay with approved processors

Store tools only support store operations

You can contact us about privacy questions

Privacy Policy Guide

Information

Checkout and tools

Rights and safeguards

Other details

What personal information do we collect?

How do we collect information?

How do we use your information?

Payments

Cookies, analytics, and similar technologies

Service providers and disclosure

Current provider categories

Storage and transfers

Data retention

Access, correction, consent, and email preferences

How do we protect your information?

Third-party links

Changes to this policy

Privacy questions

Privacy questions tied to an order? Start here.

Privacy Policy

What this policy means for customers

We collect order details to run the store

Payments stay with approved processors

Store tools only support store operations

You can contact us about privacy questions

Privacy Policy Guide

Information

Checkout and tools

Rights and safeguards

Other details

What personal information do we collect?

How do we collect information?

How do we use your information?

Payments

Cookies, analytics, and similar technologies

Service providers and disclosure

Current provider categories

Storage and transfers

Data retention

Access, correction, consent, and email preferences

How do we protect your information?

Third-party links

Changes to this policy

Privacy questions

Privacy questions tied to an order? Start here.